EWAA Privacy Policy
Last Updated: October 27, 2025
Thank you for using Ewaa!
This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Ewaa Platform and the Payment Services.
If you see an undefined term in this Privacy Policy (such as Listing or Ewaa Platform), it has the same definition as in our Terms of Service. When this policy mentions Ewaa, we, us, or our, it refers to the Ewaa company that is responsible for your information under this Privacy Policy (the "Data Controller"), hence Ewaa, Inc.
Please see Section 10 for contact details of the Data Controller and Payment Data Controllers listed above.
1. Information we collect
There are three general categories of information we collect.
1.1 Information you give to us
1.1.1 Information that is necessary for the use of the Ewaa Platform.
We ask for and collect the following personal information about you when you use the Ewaa Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
Account Information. When you sign up for an Ewaa Account, we require certain information such as your first name, last name, email address, and date of birth.
Profile and Listing Information. To use certain features of the Ewaa Platform (such as booking or creating a Listing), we may ask you to provide additional information, which may include your address, phone number, and a profile picture.
Identity Verification Information. To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information. To learn more, see our Help Center article about providing identification on Ewaa.
Payment Information. To use certain features of the Ewaa Platform (such as booking or creating a Listing), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments (via Ewaa Payments).
Communications with Ewaa and other Members. When you communicate with Ewaa or use the Ewaa Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.
1.1.2 Information you choose to give us.
You may choose to provide us with additional personal information in order to obtain a better user experience when using Ewaa Platform. This additional information will be processed based on your consent.
Additional Profile Information. You may choose to provide additional information as part of your Ewaa profile (such as gender, preferred language(s), city, and a personal description). Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.
Address Book Contact Information. You may choose to import your address book contacts or enter your contacts' information manually to access certain features of the Ewaa Platform, like inviting them to use Ewaa.
Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your Ewaa Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Ewaa Platform.
1.1.3 Information that is necessary for the use of the Payment Services.
The Payments Data Controller needs to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
Payment Information. When you use the Payment Services, the Payments Data Controller requires certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law.
Identity Verification and Other Information. If you are a Host, the Payments Data Controller may require identity verification information (such as images of your government issued ID, passport, national ID card, or driving license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services to you, and to comply with applicable law.
1.2 Information We Automatically Collect from Your Use of the Ewaa Platform and Payment Services.
When you use the Ewaa Platform and the Payment Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Ewaa Platform and Payment Services.
Geo-location Information. When you use certain features of the Ewaa Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device's GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device's settings menu. Ewaa may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
Usage Information. We collect information about your interactions with the Ewaa Platform such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Ewaa Platform.
Log Data and Device Information. We automatically collect log data and device information when you access and use the Ewaa Platform, even if you have not created an Ewaa Account or logged in. That information includes, among other things: details about how you've used the Ewaa Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you've viewed or engaged with before or after using the Ewaa Platform.
Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the Ewaa Platform, or engage others to track your behavior on our behalf. While you may disable the usage of cookies through your browser settings, the Ewaa Platform currently does not respond to a Do Not Track signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted. For more information on our use of these technologies, see our Cookie Policy.
Payment Transaction Information. Ewaa Payments collects information related to your payment transactions through the Ewaa Platform, including the payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details. This information is necessary for the adequate performance of the contract between you and Ewaa Payments and to allow the provision of the Payment Services.
1.3 Information We Collect from Third Parties.
Ewaa and Ewaa Payments may collect information, including personal information, that others provide about you when they use the Ewaa Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the Ewaa Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Third Party Services. If you link, connect, or login to your Ewaa Account with a third party service (e.g. Google, Facebook, WeChat), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
Your References. If someone has written a reference for you, it will be published on your Ewaa public profile page with your consent. To learn more, see our Help Center article about References.
Background Information. For Members in the United States, to the extent permitted by applicable laws, Ewaa and Ewaa Payments may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, Ewaa and Ewaa Payments may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Ewaa Platform through partnerships, or about your experiences and interactions from our partner ad networks.